The Future of IT Support: Trends Shaping Computer Services
As technology continues to advance, the IT support and computer service industries are undergoing profound evolution. Both businesses and individuals depend on skilled IT specialists to keep systems running smoothly, efficiently and, securely. In the last year or so, we had a wave of emerging trends that are reshaping the future of IT. This article dives into these developments and trends, and what exactly is their impact in this industry. The Rise of AI and Automation in IT The first topic is, as you probably expected, the rise of AI. Artificial intelligence (AI) was first invented in the 50s. This article by Tableau discusses the history of AI, which is a very interesting journey. Even if invented so long ago, it boomed only in 2023, and it’s still relevant and evolving today. New features and things revolving AI come out every day, and people are using it for everything. AI and automation are playing a crucial role in the life of any IT support specialist. AI-driven chatbots, s...